The Firm
Leadership
Sustainable Gaps is built around advisory that holds up where the work actually gets done: branches, jobsites, service calls, customer commitments, and high-pressure operating environments.
Managing Director
Erik Herring
Erik's background spans business development, operational diagnostics, and field-facing execution across public and private sector environments. He built Sustainable Gaps around a single conviction: advisory is built to hold up when it meets the operating floor, the branch counter, the jobsite, and the customer.
His BD experience informs the firm's approach to account coverage, client intelligence, and execution readiness: the same discipline used to understand a complex customer is applied to the operating decisions inside an engagement. Pattern recognition, conversion quality, and outcome tracking are not just sales tools at SG — they are operating standards.
The firm's point of view was shaped by building the practical pieces teams need under pressure: visual layouts, training paths, handoff logic, flow controls, and reviewable records. That mix matters because the best strategy still needs to hold at a busy counter, a loaded jobsite, a service queue, and the next customer commitment.
SG focuses on energy, equipment rental, contractor operations, Power & HVAC, and jobsite execution because those are environments where the cost of handoff trouble and ownership gaps is measurable, immediate, and hard to miss. That is where the methodology matters most.