Clear scope before paid work
The purpose, boundaries, deliverables, timing, access, and fee are agreed in writing before a paid engagement begins.
Client commitments
Clear expectations make better work possible.
These commitments define how Sustainable Gaps scopes engagements, handles information, supports conclusions, uses technology, and leaves completed work with the client.
Findings supported by facts
Conclusions distinguish what was observed, what was documented, what was calculated, and what remains an informed judgment.
Sensitive information stays protected
The first consultation does not require confidential or identifying information. Deeper access is defined only when the work requires it.
Human accountability
Technology may support research and analysis, but client conclusions and deliverables receive human review and responsibility.
Ownership and continuity
The client keeps the work.
SG solutions are designed to remain usable without forcing the organization into an indefinite consulting or software relationship.
- Client records remain in systems and locations agreed with the client.
- Procedures and configurations are documented for the people expected to maintain them.
- Training and stabilization support are based on the implementation need.
- Ongoing support is optional and defined separately.
- The handoff identifies open decisions, responsibilities, and recommended review points.
Security and information control
Use the Microsoft environment the client already controls.
Azure and Microsoft 365 provide the operating environment. Microsoft Entra controls identity and access. The client's policies determine the additional controls required for the work.
Identity and sign-in
Microsoft Entra identity and multifactor authentication provide the access baseline for client implementations.
Client-defined access
Roles, permissions, Conditional Access, and approval requirements follow the client's policies and licensed Microsoft capabilities.
Client-controlled environment
The written scope identifies where records live, how activity is logged, how long information is retained, how it is backed up, and how it is deleted or handed off.
Work product stays with the client
SG builds inside the client's existing approved Microsoft environment. Work product stays within that boundary and is not transferred into an SG-owned SaaS platform.
Professional honesty
A useful answer can include limits.
An assessment may show that the issue is smaller, different, or less ready for implementation than expected. SG will explain that directly.
Recommendations identify assumptions, dependencies, and information still needed. A confident tone is never a substitute for sufficient evidence.
Continue
See how these commitments shape the work.
The SG method shows where scope, evidence, client ownership, implementation, and handoff enter the engagement.